Welcome to Our Policies & Legalities

1. 'Pawtection' of Privacy

Privacy Policy – POPIA

Your privacy matters to us. PetKidz collects and processes personal information (such as email addresses) for promoting workshops, services, and related activities. All data is handled in accordance with the South African Protection of Personal Information Act (POPIA), and we respect equivalent rights for visitors from other regions.

• No data will ever be sold for profit.
• Any request for personal information will be subject to the prior consent of the owner.
• If someone requests to engage with a person who has shared a memorial in our Memorial Corner (Legacy Tails), PetKidz will first ask permission from the owner before making any link or introduction.

Information we collect

• Account information — your email address, used to sign in via a secure magic link. We do not store passwords.
• Purchase information — records of books or sessions you buy, including the email a purchase is linked to and, for gifts, the buyer's and recipient's email addresses.
• Reading activity — your reading progress, so you can continue where you left off.
• Content you submit — tributes, pet names, photos, and any messages or booking details you choose to share (for example, a Care Conversation request).
• Technical and usage data — basic information such as your device, browser, and how you use the site, collected through analytics to help us improve.

How we use it

We use your information to create and secure your account, process purchases and grant access to content you've bought, send transactional emails (sign-in links, purchase confirmations, gift notifications), save your reading progress, display approved tributes, respond to session requests and enquiries, and understand how the site is used. We do not sell your personal information, and we do not send marketing emails unless you have asked us to. You may withdraw consent or opt out of communications at any time.

Payment information

Card and banking details are entered directly with our payment providers (Paystack for ZAR, PayPal for USD) and are never seen or stored by PetKidz.

Service providers & cross-border transfer

We share information only with trusted providers who help us run PetKidz: Supabase (database and authentication), Paystack and PayPal (payments), Brevo (transactional email), and Google Analytics (usage analytics). Some of these store or process data outside South Africa; where this happens, we take reasonable steps to ensure your information remains protected. We may also disclose information if required by law.

Security

PetKidz undertakes reasonable technical and organisational measures to safeguard your information, including encrypted connections, access controls, and database-level security rules. While no online service can be completely secure, we work to protect your data and limit access to those who need it. PetKidz shall not be held liable for breaches or disclosures beyond its reasonable control.

Your rights

You have the right to access the information we hold about you, ask us to correct or delete it (where we are not required to keep it), object to or restrict certain uses, and withdraw consent. To exercise any of these rights, contact us at petkidz@petkidz.co.za. You may also lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have not been respected.

2. Refunds & Treat Returns

Refund & Cancellation Policy

Books

• Online e-books are final sale once accessed.
• Physical books ordered via Group 7 Printers may be returned within fourteen (14) days if defective or incorrect.

Care Conversations

• Payment is due upon appointment confirmation.
• Cancellations made 48+ hours in advance are refundable; less than 48 hours may be rescheduled once.

Workshops & Training

• Refunds available if cancelled 7 days prior.
• Within 7 days, rescheduling is possible at PetKidz' discretion.

3. House Rules of the Kennel

Website Terms & Conditions

By accessing and using the PetKidz website, users agree to abide by these Terms. All content, branding, training materials, and resources remain the exclusive property of PetKidz. Unauthorized reproduction, distribution, or misuse is strictly prohibited. Users shall not engage in unlawful, abusive, or disruptive conduct. PetKidz disclaims liability for indirect or consequential damages arising from site use. These Terms are governed by the laws of South Africa.

4. No Vet, Just Friends

General Disclaimer + Respect for Discovery Tails Resources

PetKidz provides supportive and educational resources only. We do not claim to offer professional counselling, veterinary, or medical services. Users engage with PetKidz resources at their own discretion and responsibility. Linked resources (e.g., Discovery Tails) remain the property of their creators — respect is essential.

While these resources are linked from public platforms such as YouTube or other publishers, their accessibility does not grant permission to copy, reproduce, or claim ownership of other people's contributions. Links are provided to conveniently connect visitors with meaningful work, not to authorize its duplication.

5. Guarding the Bone

Intellectual Property Protection Policy

All PetKidz content, branding, training materials, and resources are the exclusive property of PetKidz. Unauthorized reproduction, distribution, adaptation, or derivative creation is strictly prohibited. PetKidz reserves the right to pursue all available legal remedies against infringement, including injunctive relief and damages. Collaborators may only use PetKidz materials under explicit written permission. Any derivative works created in connection with PetKidz remain the property of PetKidz unless otherwise agreed in writing.

Why we guard the bone: PetKidz seeks to maintain a core sentiment of respect and moral value. We are fully aware that we work with broken hearts and supportive friends, and therefore our intellectual property must be protected with dignity and integrity. Guarding the bone is not only about legal rights, but about safeguarding the trust, compassion, and moral foundation upon which PetKidz is built.

6. Pack "Pawtection"

Community & Safety Policies

• Animal Welfare Commitment: PetKidz upholds the ethical treatment of animals in all services and training.
• Child Protection & Safeguarding: PetKidz commits to safe environments for minors, in compliance with applicable laws.
• Health & Safety: Workshops and services will be conducted in safe, respectful environments, with reasonable precautions taken to protect participants.

7. Walking Together

Collaboration Policy / Memorandum of Understanding

PetKidz welcomes collaborators under a Memorandum of Understanding.

• Collaborators may be subject to a subscription fee.
• Roles, responsibilities, and training pathways will be defined in writing.
• Confidentiality, respect for intellectual property, and non-compete obligations apply.
• Termination and review processes will be outlined to ensure fairness and clarity.

8. Business Terms

Service Agreements

Refunds and cancellations are addressed in Section 2 (Refunds & Treat Returns). The following Business Terms apply to payment schedules, liability, and contractual matters, ensuring clarity and fairness in all PetKidz engagements.

Contract Formation

• Quotations valid for 30 days; acceptance via email counts as binding.
• Services commence once access or participation is provided.

Scope & Variations

• Quotations define what's included.
• Changes ("Variations") may affect fees/timelines; agreed in writing.

Payment Terms

• Books: upfront payment online or via printer order.
• Care Conversations: payment upon appointment confirmation.
• Workshops/Training: deposits may be required; balance due at milestones.
• Collaborator subscriptions: payable monthly/annually as agreed.
• Payment is due within 7 days of invoice. Late payments may attract service charges or interest.
• Invoices are issued in Rand and are not VAT reclaimable, as PetKidz is not VAT registered.

Limitation of Liability

• PetKidz acts with care and diligence.
• Liability is capped at the amount paid.
• Indirect losses (profit, goodwill, opportunity) are excluded.

Force Majeure

• PetKidz is not liable for delays caused by events beyond control (e.g., floods, strikes, pandemics).
• We'll notify you promptly and work together on the best way forward.

Termination

• Either party may terminate for breach, insolvency, or failure to provide agreed access.
• Fees due up to termination remain payable.
• Termination does not affect rights already accrued.

Dispute Resolution

• Disputes will first go through negotiation or conciliation.
• If unresolved, South African law applies and the courts of South Africa have jurisdiction.